Alessandro Moisè, General Affairs & Project Managing Director OPEM Spa

Relying on a single major supplier? No, thanks! Alessandro M., General Affairs & Project Managing Director at OPEM S.p.A., an outstanding Italian manufacturer of coffee pod machines, shares his insights with us in our latest podcast.

Here are the key takeaways:

1. Having renowned suppliers does not automatically guarantee top-quality supply. Diversifying your supply chain is essential, as middlemen always run the risk of being left "holding the bag" 🕯️.

   
   

2. Customer satisfaction remains the number one priority for any company. If achieving it means investing a bit more in the quality of purchased products, everyone is willing to do so—SMEs included.